Operations Manual

• Assign Opportunity Owner = Writing Agent; Followers = Split Agents + Upline EMD; Contact Owner = Writing Agent.
• Send “Intake Form Received” text snippet immediately.
• Always check if Hot State (see Licensing section).
• If 1035 Exchange, contact Writing Agent for details.

1. Confirm Name/ID, State, Company, Product/Amount.
2. Confirm contracting complete with Licensing Coordinator.
3. Check Hot State — if yes, notify agent + licensing and create urgent task.
4. Confirm product is on the Tevah product guide; notify agent if not.
5. Submit application → move to “Submitted & Pending Signature” (auto-text to agent).
6. Once signed by agent & client → move to “Signed & Underwriter Review.”

Carrier evaluates the case. Approved → skip to Step 5. Not approved → carrier adds a requirement → Step 4.

• Run revised illustration if needed; confirm client is proceeding.
• If signature needed, send via DocuSign.
• Once approved, upload to agent portal + email carrier. Follow up until issued.

• Drag to “Insurance Issued & Needs Delivery,” keep there until delivered.
• Confirm issued date matches effective date.
• Add anniversary date to contact card (carry to Policies section).
• Stays here until GFI releases commission.

Automatic — agent is notified once commission is paid.

• Assign owners & followers (same as Workflow 1).
• Send “Intake Form Received” text snippet immediately.
• Always check Hot State.

1. Confirm Name/ID, State, Company, Product/Amount; statement attached.
2. Confirm contracting + product training with Licensing Coordinator.
3. Confirm product is on guide — notify agent + EMD if not.
4. Check Hot State — notify agent, licensing, urgent task if yes.
5. ALWAYS check “Company Initiated Transfer” when submitting.
6. Submit → drag to “Submitted & Pending Signature.”
7. Once signed → drag to “Signed & Underwriter Review.”

Drag opportunity to “Pending Funds.” Agent gets automatic update.

• If transfer form accepted → no 3-way call needed.
• If not → 3-way call required immediately (preferably by agent).
• Call carrier daily (2x/day if needed); log who you spoke with + status.
• Use the Rollover Follow-Up Script; follow up daily until funds confirmed.
• Record date funds were released.

• If allowed, overnight the check using the EMD’s FedEx account.
• Record date check was mailed.
• Verify + record method: overnight, regular mail, or wire.

Confirm everything is in good order. Drag to “RO Commissions Pending” once carrier confirms receipt.

Open the detailed commission report. Check “RO – Commissions Pending” and “Insurance Issued & Needs Delivery” for released commissions.

Verify agents are paid accurately per payout guide. Path: GFI Agent Portal → Quick Links → Product Guide. Review companies, products, commission rates.

Compare expected vs. actual payout. Double-check cases over 2,000 points. If correct → move to “Commissions Paid to Agent” (auto-notification sent).

If correct, skip to Step 6. If not, check: E&O records, client payments, hot states, company portals.

Submit via SVN Agency Resource Hub + email GFI explaining the issue; CC agent & EMD. Log ticket in the Ticket Tracker (Operations shared drive).

Every Wednesday, review & follow up on all open tickets. Email GFI for status, attach/link the Ticket Tracker, CC writing agent + EMD.